Privacy Policy
Voyages du Soleil values your privacy. This privacy policy explains how we collect, use, disclose, and protect information gathered through our online platform and related services. As a provider of guided tours, package holidays, custom travel planning, hotel and accommodation bookings, transportation arrangements, cultural experiences, group travel, and event tourism services, we process personal data to deliver our services and manage our relationship with you.
The data controller responsible for processing your personal data is Voyages du Soleil, located at 25 Rue Saint-Honoré, 75001 Paris, France.
Information We Collect
We collect information that you provide to us directly when you use our service. This may include:
- Identification and contact details such as your name, address, email address, and telephone number.
- Payment information such as credit card details or other payment method information.
- Passport or other identification details as required for booking and travel arrangements.
- Travel preferences, dietary requirements, mobility needs, or other information relevant to your travel plans.
- Information you provide when contacting us with inquiries or requests.
We may also collect information automatically when you visit our site, such as:
- Usage data, including details about your visits, pages viewed, and resources accessed.
- Technical data, including IP address, browser type, operating system, and device information.
- Information collected through cookies and similar technologies (further details below).
Legal Basis for Processing
We process your personal data based on several legal grounds:
- To fulfill a contract with you, such as processing bookings, managing payments, and providing the requested travel services.
- Based on your consent, which you can withdraw at any time.
- To comply with legal obligations, such as tax requirements or immigration laws.
- For our legitimate interests, provided these interests do not override your fundamental rights and freedoms. These interests include improving our services, preventing fraud, and managing our business operations.
How We Use Your Information
We use the information we collect for various purposes related to providing our services and operating our business:
- To process and manage your bookings and travel arrangements.
- To communicate with you regarding your bookings, inquiries, or updates.
- To provide customer support.
- To process payments for services.
- To personalize your travel experience based on your preferences.
- To improve our services and develop new offerings.
- To comply with legal and regulatory requirements.
- For internal business purposes such as data analysis, audits, and fraud prevention.
Sharing Your Information
We may share your personal data with third parties when necessary to provide our services or for legitimate business purposes. This may include sharing information with:
- Service providers such as hotels, airlines, transportation companies, and tour operators to fulfill your bookings and travel arrangements.
- Payment processors to complete transactions.
- IT service providers and other third parties who support our business operations.
- Government authorities, if required by law or necessary for safety and security purposes.
We ensure that third parties who process data on our behalf are subject to contractual obligations to process data securely and in accordance with applicable data protection laws.
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. The specific retention period depends on the type of data and the purpose of processing.
Your Data Protection Rights
Under applicable data protection laws, you have certain rights regarding your personal data. These rights may include:
- The right to access the personal data we hold about you.
- The right to request rectification of inaccurate or incomplete data.
- The right to request the erasure of your personal data under certain conditions.
- The right to request the restriction of processing of your personal data.
- The right to object to the processing of your personal data.
- The right to data portability, allowing you to receive your data in a structured, commonly used, and machine-readable format.
- The right to withdraw your consent at any time where processing is based on consent.
- The right to lodge a complaint with a supervisory authority.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Cookies and Similar Technologies
Our site may use cookies and similar technologies to improve your experience, analyze site usage, and deliver relevant content. You can manage your cookie preferences through your browser settings.
Links to Third-Party Websites
Our online platform may contain links to third-party websites. This privacy policy does not apply to those third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children without parental consent.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our online platform.
Contact Us
If you have questions about this privacy policy or our data processing practices, you can contact us by postal mail at the following address:
Voyages du Soleil
25 Rue Saint-Honoré
75001 Paris
France